Enlightening Information

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Spa Hours

Appointment hours: Tuesday- Saturday 10:30am - 8pm  Closed Sunday & Monday

Office hours: Open at 10am & close between 6:30-7pm

 After hours you are welcome to leave a message on our machine and one of our receptionists will return your call in the morning or try our online booking.

NOTE: Sundays & Mondays we can make special arrangements for groups or large bookings, with advanced notice of 48 hours or more.  Earlier or later times can sometimes be accommodated with a minimum of 24 hours notice. 


Special hours/Closures

Closed on: Thanksgiving Day & Christmas Day.  Christmas Eve we close at 4pm

Other hours/closures will be listed below in red. 


We are located at 303 N Main St., in the heart of downtown Fort Bragg.  Our spa is inside the Company Store, on the corner of Main St. and Redwood.Location


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Spa Policies

Please take a moment to review our spa policies.  We strive to maintain a healthful and serene environment for all guests.  We ask that you respect the following policies during your visit to Bamboo Garden Spa:

 

Appointments:
Reservations are needed for all spa services. A Credit card is required to guarantee your reservation.  While we can occasionally accommodate same day appointments, we recommend booking a few days in advanced to reserve your preferred time and therapist.  Please arrive at least 15 minutes before your appointment to allow time for a relaxed check-in. 

Cancellation:
Because spa time is reserved just for you, please notify us 24 hours in advance should you need to change or cancel your appointment.  Full payment will be charged for less than 24 hours cancellation notice. 

Late Arrival:
If you are running late a phone call is appreciated.  Please note that should you arrive late, your treatment will end as scheduled as a courtesy to the next guest.  Last minute changes to appointments will be honored only if a service appointment is available for a later time in the day (of your appointment) and other guests are not inconvenienced. 

Payments & Gratuity:
The Spa accepts Cash, Checks, MasterCard, Visa, American Express and Discover, or gift certificates as payment.  You may opt to leave gratuities for our spa professionals.   Tips are greatly appreciated but never expected.  As a general guideline tips are between 15% and 20% of the price of the service provided, but the amount is left up to your discretion. 

Age requirements:
Our spa is not set up to accommodate young children.  In the interest of their safety and your sanity, please make other arrangements for them so that you may enjoy the time you spend at Bamboo Gardens. All spa guests must be 10 years of age or older.  For the safety of your children and the comfort of other guests, this policy is strictly enforced.  

Alcohol & Smoking:
For the health of all our guests, we are a smoke-free facility. Alcohol is not permitted within the spa. For your best health and safety, we do not recommend excessive consumption of alcohol before or after your massage, sauna, soak, or body treatments. The detoxifying effects of these services along with the dehydrating effects of excessive alcohol consumption are contraindicated.

Cell Phones:
To maximize your tranquil experience at our spa, we ask that you turn off your cell phone before entering Bamboo Gardens.

*Hot baths and saunas are not recommended for pregnant women, people with high blood pressure or heart conditions.

  

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Making the most of your visit with us

BOOKING:

*Early reservations:  We recommend making your appointment at least one week early (especially weekends, holidays and our busy season- May through October). Your spa experience may be more relaxing and leisurely if it is planned at a less crowded time, so you may wish to try to come at off peak times such as weekdays.

*Health Concerns:  Inform the receptionist of anything that may affect your appointment (i.e. pregnancy, injuries, diabetes, etc) so we can match you with the right treatment and therapist. Please also inform the staff if you have special requests such as integrating other modalities like acupressure, reflexology, or trigger point therapy into your session.

*Recommendations:  We are here to help you get the service and therapist to match your needs. If you are planning a mixture of services there may be spa packages or suggestions regarding the order in which you receive treatments.

*Re-booking:  Book your next visit on your way out, especially if you intend to request a therapist. This way we can ensure you get the appointment time you want with the desired therapist.

ARRIVING:

*Early arrival:  Allow yourself enough time.  You should arrive at least 15 minutes before your appointment to allow for a stress free check-in and time to unwind.  Groups of 4 or more should arrive 30 minutes early. 

*Tea room:  Take time at the end of your visit by enjoying some solitude and to sip a beverage in the tea room.  We offer complimentary green or herbal tea and filtered water. Try not to rush back into the world.  We thank you for taking the time to take care of yourself.

GENERAL MASSAGE TIPS:

*Enjoying light or small meals just before a massage is fine, but do avoid eating a heavy meals which may cause discomfort.

*Taking a shower, sauna, or soak before a session is recommended to begin warming and loosening any tight muscles you may have. Our private tranquility suites offer all three--be sure to inquire about availability when booking your appointment.

*The best way to receive a massage is with the body completely unclothed. Our therapists are sensitive to clients varying levels of modesty and will keep your body draped at all times with a sheet, except for the area being massaged. If this arrangement is not comfortable for you, you may wear underwear. Our massages are strictly for therapeutic purposes and non-sexual.

*Breathing and relaxing are key element to massage. Focus on your breathing throughout your massage and try to disconnect so you can relax.

*Communication is very important during the session. Do remember this is your time, so please give your therapist feedback regarding amount of pressure, speed of movement, etc during your massage.

*Some people like to talk during a massage session, while others remain silent. If talking helps you clear your mind, or focus yourself, then talk. If silence helps you concentrate and releases various stress patterns, then you need not speak.  

*It is important to drink extra water after the massage. This will assist in the overall cleansing process and help to keep your body hydrated. If you are sore later, try drinking more

*Massage has cumulative benefits over time. The more you receive, the better you will feel. Research has shown that receiving massage once a month is the minimum required to receive the cumulative benefits.

ABOVE ALL ELSE: Remember...This is your time and you know your body best. Please let us know if anything is uncomfortable or if you need anything. Your massage should be relaxing, help relieve pain and reduce stress.
Bamboo Garden Spa....707-962-9396